SHIPPING
WHAT ARE THE SHIPPING FEE FOR ONLINE ORDERS?
New Zealand
Orders are delivered with tracked Post Express
1-3 Business days $6.00 NZD Express shipping for AUCKLAND
$10.00 NZD Express shipping for REST OF NEW ZEALAND
Free shipping on all orders $200 NZD and over
Australia
$50 for tracked Post Express 4-8 Business days
$25 for untracked Post Express 6-12 Business days ( We are not responsible to any lost)
Rest of World
Please contact us by email
WHEN WILL MY ORDER SHIP/ARRIVE?
The team at REWAHARD APPAREL work hard to deliver orders within the given guidelines and timeframes.
Peak trading times, holiday and sale periods can impact on these timeframes. Please get in touch if you have any questions about the status of your delivery.
WHAT IF I NEED TO CHANGE MY SHIPPING ADDRESS?
Please get in touch with us as soon as possible! Notification is required within 14 days for a lost item. Claims lodged outside these times will result in your claim being declined.
On receipt of all relevant information, your claim will be processed within 30 working days. You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.
MY ORDER ARRIVED DAMAGED, WHAT DO I DO?
Please get in touch with us as soon as possible! Notification is required within 7 days for a damaged item. Claims lodged outside these times will result in your claim being declined.
On receipt of all relevant information, your claim will be processed within 30 working days. You will be eligible for either reimbursement or reshipment upon the conclusion of the claims process. Replacement shipments are dependent on product availability. There may be a wait for some items to become available for a replacement shipment.
I MOVED! CAN I UPDATE THE SHIPPING ADDRESS ON MY ORDER?
Yes! Contact us with your new address BEFOREyour order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know!
PAYMENT & SUPPORT
HOW SECURE IS ONLINE SHOPPING? IS MY DATA PROTECTED?
We respect your right to privacy. At Rewahard Apparel we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we may collect includes your name, gender, email address, shipping address, and billing address. Rewahard Apparel does not store your credit card information. Rewahard Apparel will not rent or sell your name or personal information without your permission.
WHAT ARE MY OPTIONS FOR CUSTOMER SUPPORT?
Don’t be a stranger, if you’ve got a question feel free to get in touch.
Email: info@rewahard.com
Customer Support hours: Mon – Fri (9am – 5pm NZT)
We endeavour to respond to all REWAHARD Customer Support emails within 24 hours (business days only).
Please note if you email outside of business hours or during Sale Periods or Product Release periods you may experience a slight delay in receiving a response due to a natural influx of REWAHARD Customer Service emails throughout these times.
RETURNS POLICY
What is your returns policy?
We do not have to give a refund if you change your mind about a purchase — so please choose carefully.
If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. Consumer Protection helpline 0508 426 678 (0508 4 CONSUMER) Home | Consumer Protection
QUESTION NOT ANSWERED?
Can’t find your question above? No stress, get in touch with our customer support team and we will get back to you!